SHIPPING

FROM THE TIME YOU RECEIVE YOUR TRACKING # MOST ORDERS ARE DELIVERED WITHIN 5-7 BUSINESS DAYS

Shipping to select rural or remote destinations may result in extended shipping times.

Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.

Orders must be received and credit card authorization completed by 12:00 PM MST or the order will not be processed until the following business day.

A tracking order email will be sent when your order is shipped.

At this time, we do not ship or accept orders to the province of Quebec. We reserve the right to modify our shipping offer rules at any time without notice.


Free Shipping on orders over $1250

Get FREE shipping when you order it online and pick-up at one of our store locations. FREE shipping is also available on orders over $1250. ***Note: The following provinces are excluded from free shipping: Yukon, Northwest Territories & Nunavut. Roof Top Tents and other oversized products are also excluded from our free shipping promo.


Our Freight Partners

   

Please note that delivery time is only an estimate, we have been working with our freight partners for years trusting them with delivering our product from the coast of BC to the coast of Halifax. If we experience unexpected delays, one of our customer service representatives will reach out to you via email.  


How to track your order

A tracking number will be sent to your email address when your order is ready to ship.


Signing on Delivery / Freight Damage

We recommend all deliveries are signed and inspected by an adult, preferably by the person who made the order. This step ensures that you are confident that the product is damage free, accurate and most importantly 100% what you want. Should the product have damage or not be correct, not accepting the product and contacting one of our experts will help you to find a solution quickly.


Local drop off or pick-up options

We are proud to have a number of Raven store locations along with our affiliate locations that can provide easy pick-up or easy return should you require assistance. Please contact our customer service experts to identify a location in your region.  If we don’t have an affiliate in your location today, don’t worry because we can still find a solution that is easy and efficient, plus we are always growing our network. 


Final Destination Changes

We appreciate that on occasion people need to re-route the final destination of the product. Call our customer service team and we will identify the best solution with our freight partners. Additional charges may apply. 

If you are unavailable to receive your order, it will be held at the nearest freight depot for a period of time. Each freight company has a different holding period so if the product is not picked up, an additional charge will incur to ship the product back to one of our affiliate locations. 

*Customers may be required to pay to have their order re-shipped if it has been re-routed back to one of our drop-off locations.


Tracking

Once our Internet Sales Team sends you your tracking number, you can use it to track your order. Here are the links to our freight partners tracking pages.

Canada Post

https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1

 

Purolator

https://www.purolator.com/en/ship-track/tracking-summary.page?

 

Loomis Express

http://www.loomis-express.com/ca/wfTrackingForm.aspx